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電商客戶服務文員 (電玩及動漫遊戲產品) | e-Commerce Customer Service Clerk (Video Game & Animate Product)

Job ref no.: Clerk 01
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電商客戶服務文員 (電玩及動漫遊戲產品) | e-Commerce Customer Service Clerk (Video Game & Animate Product)

Buy Game 2.com
AI translation provided by Google Translate, the original text shall prevail in case of any discrepancies.

Job Highlights

  • Flexible working hours | Full Time/ Half Time are welcome
  • Bank holidays + 9 days annual leave
  • Video Game & Hobbies Goods products

Monthly Salary
-Full Time $15,000 - $19,000
-Half Time: $7500 - $9500


Perks & Benefits
-Exclusive Staff Discounts
-Enjoy Work-Life Balance with Flexible Working Hours
-Bank Holidays Off
-Annual Leave: 9 Days
-Performance-Based Bonus Opportunities
-Complimentary Snacks & Beverages


Working Hours
-Full Time: 
50 hours a week (flexibly distributed from Monday to Saturday)

-Half Time: 
25 hours a week (flexibly distributed from Monday to Saturday)

# Note: Flexibility in working hours is available and can be adjusted as needed.

 

Key Responsibilities

1) Order Management & Logistics: 
Efficiently process sales orders and coordinate logistical arrangements to ensure timely and accurate deliveries.

2) Customer Engagement: 
Proactively handle customer inquiries, addressing concerns, and providing updates on order statuses to ensure a seamless shopping experience.

3) Administrative Support: 
Offer comprehensive administrative and clerical support to streamline daily operations, including data entry, online platform updating, filing and documentation.

4) Flexibility & Adaptability: 
Adapt to changing priorities and take on ad-hoc tasks as assigned, contributing to the team's overall efficiency and success.
 

Qualifications & Skills

-Educational Background:
-Minimum of F.5 (HKDSE/HKCEE) or above, with 2+ years of relevant experience. 


Personal Attributes:
-Self-motivated and proactive, with strong teamwork skills and the ability to work independently.
-Be patient and strong attention to details and customer focus.
-Ability to multi-task effectively in a dynamic, fast-paced environment.


Language Skills:
-Good command in both written and spoken English and Chinese (Cantonese and Mandarin)
 

Preferred Experience

-Prior experience in e-commerce, particularly with the Shopline platform, as well as in gaming, animates, hobbies, toys, multi-media design, digital marketing, or logistics is a distinct advantage.
-Proficient with web tools, such as AI, Canva, Filmora, Vllo, Pinterest….etc.
-Experience with social media platforms.

# Note:  Salary will be adjusted based on experience or ability to match the position.

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薪酬

全職:$15,000 - $19,000
半職:$7500 - $9500


福利

-表現良好可獲獎金
-銀行假期
-9天年假,滿兩年起後每年再加1天
-員工購物優惠
-另備免費小食及飲品
 

工作時間
全職: 每週工作50小時,每星期工作5-6天 
半職: 每週工作25小時,每星期工作5-6天

# 備註:彈性工作時間,可自由分配在星期一至六

 

主要職責

-處理訂單及物流出貨 
-提供售前/ 售後客戶服務,為客戶提供開心愉快網購經歷
-與客戶建立及維持良好及持久關係 
-協助更新網站平台及社支媒體

 

資格與技能

教育程度:
最低須有中五(HKDSE/ HKCEE)或以上,並具備2年以上相關客戶服務經驗。

個人特質:
-自我激勵,主動積極,具備良好的團隊合作精神及獨立工作能力
-有耐性,能了解客人需要
-良好溝通技巧
 

適應性與效率:
能夠在動態快節奏的環境中有效地多任務處理。
 

語言能力:
良好的中英文書寫能力。
 

優先考慮的經驗:

-具客戶服務或電子商貿或營運各社交平台經驗者優先
-以客為本,具備良好溝通及解決問題的技巧
-熟悉電玩遊戲、動漫精品玩具、多媒體設計、數碼營銷或物流的經驗優先考慮
-能靈活運用各種網絡工具,如 AI人工智能、Canva、Filmora、Vllo、Pinterest等軟件有效率地工作。

注意:薪酬將按照經驗或能力與職位吻合程度調整

How to apply:

Interested parties please send us your full resume with latest & expected salary, date of availability by clicking 'Apply Now' button for application.  

#  All information will be kept in strictly confidential and only used for recruitment purpose only.

 

Learn more: BuyGame2.com 

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有意應徵者可透過以下途徑遞交職位申請:
1. 直接點擊"申請"
2. 電郵履歷表至[via CTgoodjobs Apply Now]
3. Whatsapp 852 98262852 

More Information

Job ref no.Clerk 01
Salary
15,000 - 19,000 / month
Benefit
  • 5-day week
  • Discretionary bonus
Job Function
Work Model
  • On-site / At the workplace
Industry
Employment Term
  • Full-time
Experience
  • 2 years - 5 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
Overview

從事電子商貿22年,被傳媒譽為香港最老字號的電玩網店,獲超過50份香港及海外傳媒報導。

我們2020-2021獲選為Carousell 最傑出優質商戶 (遊戲及玩具類別); 同年並在公開票選獲最高榮譽之最受歡迎星級商戶大獎。

又在2013-2016年,於香港雅虎拍賣最近4屆的全港比賽中,連年獲評為香港十大最具口碑網店,更被Yahoo評為香港電玩網店的龍頭。

近年更被譽為明星網店,C君 (農夫)、樂曈小姐、朱敏瀚(Brian)、宅.Sir (達人巷/ 東張西望主持)也專程大駕光臨