Responsibilities

• Handling service inquiries from customers
• Administering new and renewal maintenance contract sales activities
• Liaising with vendor' service centres for warranty claims, technical support and / or service schedules.
• Preparing the corresponding maintenance contracts
• Coordinating the work schedules for the service team
• Performing ad hoc duties as required

Requirements:

• Diploma or above
• 2-3 years relevant working experience in related fields
• Good knowledge of contract fundamentals
• Strong interpersonal skills; ability to work effectively at all levels in a collaborative team environment
• Superior command of spoken and written English and Chinese
• Customer-oriented with excellent telephone manner and interested in dealing with people
• Self-motivated, independent, well organized, detail orientated and able to work under pressure
• Relevant working experience in I Sales / Marketing and Customer Service is preferred

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