• Provide first-line support for hardware and software issues
• Assist users with operating system (Windows, macOS) and software applications, such as Microsoft Office
• Perform routine maintenance and updates on desktop systems to ensure optimal performance.
• Document and track support requests using a ticketing system, ensuring timely resolution and follow-up.
  
  

• At least 6 months of experience in Deskside support role or similar technical support position
• Proactive, hands-on problem solver with a passion for IT and user support
• Good communication and interpersonal skills, with a customer-oriented approach

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