Job No.: 495445
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Bank Operations, Customer Service, Relationship Management

Responsibilities:

• Greet customers and assist in escorting customers including platform, answering enquiries in order to promote customer experience excellence and enhance its competitiveness by leveraging and strengthening the growth in business sales productivity;
• Assist in managing the bank hall environment to divert customers in queue and counters, and assist in promotion of automated banking in order to deliver a high standards of professional and effective services, whereby improve overall customers waiting times;
• Define customers’ needs and refer to frontline sales and service staff in order to facilitate customers’ satisfaction.

Requirements:

• Diploma holder or above
• At least 1 year's solid working experience in customer service(Including non-banking experience)
• Good in Chinese, English and Putonghua
• Customer-oriented, proactively with excellent interpersonal skills to enhance customer relationship
• Able to analyze and tackle problems independently with good ability to handle crisis management
• Process cooperative spirit and team’s morale with colleagues
• Candidates with less experience may be considered as contract position

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website http://www.bochk.com

To apply:  https://careers.pageuppeople.com/798/cw/en/job/495445?lApplicationSubSourceID=11232

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.