Job No.: 498915
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Bank Operations, Customer Services

Responsibilities:

• Supervise and support counter service to ensure service quality and operating properly;
• Assist the branch managers to plan, execute and manager the counter services
• Monitor and check daily counter transactions to ensure that the branch operates in accordance with the policies, guidelines and procedures;
• Handle customer inquiries and complaints to provide quality customer services;
• Serve as the communication channel between the branch and other functional units.
• Provide recommendations on improvement of operation by collecting the opinions of subordinates and customers.

Requirements:

• Diploma holder or above, with qualification in HKSI preferred
• At least 2 years relevant banking experience
• Sound knowledge of banking operations and related policies
• Strong communication and negotiation skills with good command of English and Chinese, including Putonghua
• Ability to handle customer complaints

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website http://www.bochk.com

To apply: https://careers.pageuppeople.com/798/cw/en/job/498915/assistant-deputy-operation-manager-branch=11232

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.