Job No.: 498293
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Bank Operations, Customer Services, Relationship Management

Responsibilities:

• Handle the enquiries regarding all activities in insurance policy operation process such as underwriting, policy admin and claims from different services channels, including telephone, email
• Liaise with internal departments to resolve customer problems
• Provide relevant and suitable products and services to meet customers’financial needs in order to achieve business targets
• Address customer feedback / complaints professionally
• Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
   

Requirements:

• Degree or above is preferred
• With qualifications in IIQE
• At least 2 years of relevant working experience in banking / financial institution, customer services experience a definite advantage
• Independent, self-motivated, customer-centric and able to work under pressure
• Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
• Proficient in PC applications, such as MS Office and Chinese inputs
• May required on-shift duty as needed

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website http://www.bochk.com

To apply: https://careers.pageuppeople.com/798/cw/en/job/498293/deputy-assistant-personal-banking-manager-contact-centre-wms-insurance=11232

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.