• Lead & marketing plans to achieve the assigned KPIs as well as to improve service quality and productivity
• Identify potential customers and maximize the customer loyalty and satisfaction
• Assist to manage and enhance capabilities/services of the sales staffs 
• Provide coaching/support to sales team
• Obtain customer feedback and handle complaints in a professional manner
• Organize various promotional activities for acquiring new business
• Keep abreast of latest compliance requirements and recommend remedial actions when necessary

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