The Assistant Manager, Relationship Management is a key role responsible for building, nurturing, and maintaining strong, long-term relationships with clients, partners, and stakeholders.  This individual will act as the primary point of contact, ensuring client satisfaction, driving engagement, and identifying opportunities for growth and collaboration.  The ideal candidate is a results-oriented individual with exceptional interpersonal skills, a customer-centric mindset, and a proven track record of managing high-value relationships.

Job Responsibilities

1. Relationship Management:

• Serve as the main point of contact for key clients, partners, and stakeholders.
• Build and maintain strong, trust-based relationships to ensure client satisfaction and loyalty.
• Proactively identify and address client needs, challenges, and opportunities. 
• Sell and market the Enhanced Competency Framework (ECF) programmes, Certified Banker, Continuous Development Programmes (CDP), membership, and events.

2.    Strategic Collaboration:

• Work closely with internal teams (e.g. Professional Competency and Development (PCD), Marketing, Membership and Events (MME), Strategy & Operations, and Transformation & Technology) and own team (China Development, CDP) to align on client goals and deliver exceptional service.
• Develop and implement strategies to deepen relationships and drive mutual value.
• Identify opportunities for upselling, cross-selling, and expanding partnerships.

3.  Client Success:

• Monitor and analyse client performance (profitability, enrolment, league table standings), ensuring they achieve their desired outcomes.  Track and report on key metrics, such as client retention, satisfaction, and revenue growth.
• Conduct regular check-ins, business reviews, and feedback sessions to assess client satisfaction. 
• Resolve issues promptly and effectively, escalating when necessary.
• Identify risks to client relationships and implement mitigation strategies.

4. Communication & Others:

• Provide regular updates to leadership on relationship status, challenges, and opportunities.
• Represent the company at industry events, conferences, and networking opportunities.
• Perform ad hoc duties as assigned by management.

Job Requirements

• Bachelor’s Degree or above in business, marketing, communications or related fields. 
• 5+ years of experience in relationship management, account management and business development.  Preferred experience in the education sector, training operations, invigilation, or examination, but not required.  Banking experience is also an asset.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Self-motivated, eager to learn, and a strong team player.
• Stay updated on current market conditions, identify emerging business trends, and propose product enhancement initiatives through relevant market research and analysis. 
• Fluent in spoken and written English, Putonghua, and Cantonese.
• Proficient in computer software applications, including MS Outlook, Word, Excel, PowerPoint, and Chinese word processing.
• Candidates with more experience will be considered for the Business Development Manager position.
• Immediate availability is highly preferred.

Interested parties may send your application with your resume by clicking "Apply Now".

Applicants are welcomed to visit our website www.hkib.org for further information about the institute.

Data collected will be used for recruitment purposes only. Personal data provided by job applications will be used strictly in accordance with the Personal Data (Privacy) Ordinance.  We regret that only the shortlisted candidates will be notified.