Job Responsibilities

• Manage inbound and outbound hotline services to support customer inquiries and service requests.
• Resolve customer complaints related to underwriting, policy services, and claims efficiently.
• Conduct follow-up calls with customers to ensure satisfaction and respond to inquiries promptly.
• Assist with day-to-day operations and seamlessly accept additional responsibilities as assigned by supervisors.

Job Requirements

• HKDSE: Level 2 or above in 5 subjects, including Chinese, English, and Mathematics, or equivalent education.
• Must hold Insurance Intermediaries Qualifying Examination (IIQE) Paper 1 & 3 qualifications.
• 1-3 years of experience in the life insurance industry, demonstrating a strong understanding of customer service. (FG and less experience will also consider)
• Proactive, self-driven, and able to collaborate effectively with a focus on problem-solving.
• Capable of managing complex issues while meeting tight deadlines.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Chinese word processing.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.