Company Introduction:

We’re home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:

We are seeking a dedicated and client-focused Contract Participant Service Officer to join our team. The successful candidate will be responsible for providing exceptional enquiry support to participants in the cash and derivative markets. This role involves handling phone and email inquiries with professionalism and empathy, addressing complaints and dissatisfactions promptly, and liaising with other departments to resolve daily operational issues efficiently.

Job Duties:

Responsibilities:

• Provide phone and email enquiry support for cash and derivative markets.
• Handle complaints or dissatisfactions from participants.
• Liaise with other departments on daily operational problems when required. Refer suggestions and complaints to related departments for comments and actions. Handle security voice file maintenance request and broadcast messages to ensure correctness of the source information and monitor timely update of records
• Consistently identify process improvement opportunity and drive change.
• Conduct internal and external training on our service or new product if necessary.
• Undertake other ad hoc tasks as assigned by supervisor

Requirements:

• University Degree, preferably in Finance / Business Administration or related disciplines
• At least 1-2 years' relevant experiences in securities firms or well-established financial institutions. Preferably in client service area or call center.
• Basic knowledge on custody and derivative is preferred. (E.g. CCASS settlement, corporate action)
• Professional phone manner especially when handing difficult conversation.   
• Good command of written and spoken English and Chinese; proficiency in Putonghua will be an advantage
• Conversant PC skills including MS Word / Excel /PowerPoint /Access/ Sharepoint

HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

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