The Role:

This role will focus on leading and taking full responsibility for digital-related applications within the APAC region and has an opportunity to participate in cross-functional projects including but not limited to integration with E-Commerce, ERP, Mobile Apps and data solutions.

The APAC Digital Landscape includes E-Commerce Platforms and Mobile / Web Applications.

• Salesforce Commerce Cloud (SFCC) and Shopify Plus for multi-brands’ brand.com
• Market places in different local markets including Lazada, Shopee, Momo, etc.
• Mobile application development for e-shop or loyalty applications

What you will do:

Domain Leadership and Ownership:

• Take ownership of IT domain for Digital applications (E-Com & Mobile / Web)
• Proven and solid experience managing similar domain in retail companies
• Essential technical know-how in understanding the latest technology trends in Digital IT
• Support APAC CIO to drive digital transformation in own domain as well as cross domains and on a regional scale

Team Management and Resources Planning:

• Manage and embrace a team of diversity and culture differences
• Responsible for team resources planning to ensure work efficiency and productivity

Vendor Management and Offshore Team Management:

• Lead and manage 3rd party vendors to ensure delivery is on time
• Review vendors’ deliverables and ability to challenge and raise concerns
• Manage and work with offshore developers or QA, etc.
• Must have experience working and managing offshore development teams

Program / Project Management and Delivery:

• Be program / project manager for digital projects and lead teams for project delivery
• Organize project steering committees, advise, and review the plan and status of projects
• Track project risks and decide on corrective measures to minimize impact on cost and delay
• Manage portfolio under own domain and ensure project delivery on quarterly review basis
• Coordination and liaison between Central Digital, APAC and local E-Commerce teams (e.g. Cross system UAT session, shared functionalities, etc)
• Escalate promptly to seek advice and alignment

Support and Maintenance:

• Review and revise the existing working model and propose improvement plans
• Lead and manage the operational and functional support of digital applications and support end-users on their day-to-day activity directly or through the help of third-party partners
• Manage functional and demand requests raised by digital / e-commerce teams in APAC
• Run regular BAU ticket analysis with the team and guide the team with RCA approach

Internal Stakeholder Management:

• Communicate with stakeholders including GMs, Digital / E-Commerce, APAC IT, Local IT, Group IT
• Provide visibility of maintenance and enhancement on Digital projects to key stakeholders
• Keep updated on APAC IT projects to propose potential improvement ideas

IT Internal Governance and PMO:

• Participate and drive team engagement
• Contribute to internal IT PMO processes and functions
• Responsible for IT budgeting for own domain and ensure cost-effectiveness

What we are looking for:

• University degree
• 8+ years of experience in working in a Senior Manager / Manager role in developing Digital Applications including E-Commerce and Mobile / Web applications from retail, FMCG or related industries
• Solid understanding of process design, methodology and tools
• Must have experience working and managing offshore development teams
• Experience managing offshore teams for delivering E-Commerce projects
• Experience rolling out large-scale digital projects including E-Commerce, Mobile or Web Applications, ideally regional coverage
• Essential functional and technical know-how of implementing E-Commerce platforms (either Shopify or Salesforce Commerce or both)
• Essential functional and technical know-how in developing Mobile applications
• Experience in integration with heterogeneous Systems (Retail POS, CRM, Marketing Automation, ERP, ESB/API) will be a plus
• Strong collaboration with different stakeholders
• Excellent presentation and communication skills in both written and spoken English, Cantonese, and additional Asian languages will be beneficial
• Motivate, drive change and facilitate problem-solving discussions
• Detail oriented and autonomous
• Can-do attitude
• Analytical skills

What we offer:

• Be part of a growing international beauty group, with the latest acquisitions our portfolio consists of 8 brands.
• A multinational working environment with internal mobility opportunities.
• Monthly staff engagement and sustainability activities.
• Attractive discretionary bonus.
• Quarterly free and monthly discounted products.
• Annual leaves, birthday leave and Relaxing days off (one every 2 months)
• Flexible Work arrangement includes flexible working hours and work from home.
• Medical, Dental and Life Insurance.
• Maternity Leave (up to 20 weeks fully paid) and paternity leave (up to 12 weeks fully paid).

(All personal data collected will be used for recruitment purpose only.)

L’OCCITANE is an Equal Opportunities Employer and is committed to ensuring that factors relating to its employees’ ability to perform workplace responsibilities, and to develop in their employment, are the only ones considered in the decisions about their career with L’OCCITANE.

Building a more diverse and inclusive organisational culture is one of the ways we cultivate change.

This involves building an inclusive workplace that makes our people feel:

• safe from any sort of discrimination or harassment
• respected and valued for who they are as individuals.
• We recruit competent and positive minded people who share our core values entrepreneurship, team spirit, leading by example and authenticity and our commitment to sustainability.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.