Our client is a leading luxury brand. To support business operation, they are seeking an In-Store Retail Executive who is detail-oriented and proactive, ready to contribute to the dynamic team. This role is vital in ensuring the seamless operation of the boutique, supporting both the sales team and customer service initiatives to uphold the brand's reputation for excellence.

Key Responsibilities:

• Oversee all back-office operations, including general administration, maintenance, and uniform management, ensuring processes run smoothly and efficiently.
• Perform comprehensive reporting and analysis, guaranteeing that information is accurately conveyed to all relevant stakeholders.
• Act as a supportive partner to the sales team by providing thorough follow-up on all customer service inquiries to enhance client relationships.
• Collaborate with various teams to address customer service and after-sales concerns promptly and professionally, ensuring a positive customer experience.
• Ensure compliance with all company policies and procedures within the store, managing the archiving of important documents for easy access and reference.
• Assist in the implementation and effective utilization of digital tools to optimize operations and improve productivity.
• Monitor overall store operations and provide assistance as necessary to uphold high service standards.
• Ensure the application of internal control procedures and health & safety regulations, maintaining a safe working environment.

Requirements:

• At least 3 years of experience in luxury retail or 6 years in a dynamic, customer-focused environment.
• A strong desire to learn and enhance operational processes.
• Self-motivated, detail-oriented, creative, and a strong team player with excellent communication skills.
• Flexible with sound judgment and effective problem-solving capabilities.
• Proficient in both spoken and written English, Cantonese, and Mandarin; knowledge of French is an advantage.
• Familiar with computer operations, particularly with advanced Excel skills for data management and analysis.

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