Online Banking Centre Manager (Online Chat Service) [Ref no: OBCM-AL]
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Online Banking Centre Manager (Online Chat Service) [Ref no: OBCM-AL]
Nanyang Commercial BankJob Responsibilities:
We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 12 months of receipt.
- Act as a team leader and manage a team of service representatives to provide all-around quality service to customers via Online Chat;
- Establish relevant guidelines and procedures to ensure excellent service standards;
- Handle customer requests and resolve customer complaints to ensure customer satisfaction;
- Gather and analyze data to formulate training programs to team members;
- Conduct coaching to team members on best practices for daily inquiries;
- Perform any other job duties as assigned by supervisor.
- Bachelor’s degree or above in any discipline;
- At least 2 years of experience in SME customer service in banking industry;
- Good customer service orientation with strong problem solving and analytical skills;
- Excellent customer centricity mindset to deliver good quality services for customers;
- Able to work under pressure and meet tight deadlines;
- Proficient in MS Office applications including Chinese word processing;
- Work on shift is required.
We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 12 months of receipt.
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Overview
Accumulating over 70 years experience on our solid foundation in Hong Kong and Greater China, we succeed and create our brilliant story throughout the region. As the first foreign bank branch in Mainland, we grasp the opportunity to grow along with the economic reforms. With our well-versed China business intelligence, we continue to expand our network proactively but prudently.Inheriting our “People Focus” tradition, we strongly believe in the philosophy of talent investment. Here, we respect your career development with enormous support and room for inspiration. If you are ready to go for great, join us today. You can shine with your own glorious story.
Your talent is our treasure, come to explore your potential with us.
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