Role Introduction

Reports to: Head of Cargo Global Partnerships

Departmnet: CGO - Cargo Commercial

This role is responsible for the design, development and implementation of specialised cargo solutions in line with latest market trends and latest technology available to meet unique customer needs. He or she shall also lead the data and analytics projects to draw insights and drive for improvement in product performance and profitability. 

Key Responsibilities

Research & Development of Customer solutions

• Hold holistic view of the assigned solutions portfolio, from selling to service delivery; lead research and development of the assigned portfolio; conduct competitive analysis; define features of the airline’s customer solutions that are or could become our key differentiators
• Prioritize and articulate development needs; formulate a product development roadmap; build commercial case and drive internal engagement to implement changes; manage and act as the Project Manager to drive the overall development roadmap; act as the central point of contact for different internal departments and drive the project to ensure timely delivery

Delivery of New / Enhanced Customer Solutions

• Work closely with Cargo Service Delivery to ensure customer solutions deliveries and processes are in line with Cargo Commercial’s commercial needs and requirements
• Identify new technologies in the industry and make recommendations to the management on ways to drive efficiencies in the delivery process of Cathay Cargo customer solutions

Customer Engagement

• Act as the face of the company, represent and manage relationship with special product direct shippers, forwarders as well as service providers; engage with internal and external customers; understand their needs to develop a portfolio of customer solutions that is customer centric
• Identify new and innovative solutions that matters to our customers; engage in relevant tri-partite supplier-shipper and forwarder-shipper conversations that will lead to new business opportunities and insights; support Cargo Services Delivery team in negotiation of suppliers’ agreements to our best interests

Promoting and Selling our Customer Solutions

• Equip our sales teams with tools and know-hows to effectively sell our solutions; partner with Cargo Global Partnership team to drive sales of our customer solutions to vertical teams of our global partners
• Partner with Cargo Marketing team on key messages to communicate externally about our customer solutions; represent Cathay Cargo in appropriate Cargo Customer Solution / Product forums

Digital Focus

• Use data to draw insights and drive for continuous improvement in product performances and profitability
• Lead data analytics projects and execute business process changes as required

Requirements

• A university degree level of education
• Minimum 8 years’ experience in a cargo discipline; preferably with sales and product management, and with experience in a freight forwarding company or airline
• Knowledge on cargo sales and solution development is advantageous
• Project management experience is advantageous
• Strong analytical and numerical capabilities
• Proven abilities as a team leader; strong in cross-team collaboration and working through virtual team settings; able to work under pressure; deliver results
• Strong cultural awareness, and the ability to work well with internal and external stakeholders
• Motivated and willing to learn and take on new initiatives
• Build a high performance team through active engagement and empowerment of team
• Strong presentation skills; excellent spoken and written English.

Application Deadline: 03-Apr-2025

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

*Terms and Conditions Apply

For any frontline recruitment related enquiries, please reach out to us by Whatsapp +852 2747 2298