Job Duties:

• Provide first-line support for IT systems, applications, and hardware
• Troubleshoot and resolve technical issues related to software, hardware, and network systems
• Monitor system performance and conduct regular maintenance to ensure optimal functionality
• Assist in the installation, configuration, and upgrading of software and hardware
• Maintain documentation of system configurations, procedures, and troubleshooting steps
• Collaborate with IT teams to implement system updates and enhancements
• Train and support end-users in the effective use of software applications and systems
• Respond to user inquiries and provide timely solutions to technical problems
• Ensure data integrity and security by implementing appropriate backup and recovery procedures

Job Requirements:

• At least 3 years’ experience in a system support or technical support role
• Strong knowledge of operating systems (Windows, Linux, macOS) and software applications
• Knowledge of VMWare is a must
• Familiarity with networking concepts and technologies
• Experience or knowledge with the following skills will be an advantage:

1. Experience with Microsoft products (M365, OneDrive, Office)
2. Knowledge of Backup Tools (Avamar, Veaam)
3. Knowledge of Windows Servers, Redhat Linux 7.x 8.x, VMware
4. Knowledge of SolarWinds, MS MDE, Symantec Altiris

• Excellent problem-solving skills and attention to detail

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to ita@clts.com

For more job opportunity, please visit our website: www.clts.com

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