You will provide operational & project support to user department by delivering remittance & settlement services with good quality.

Responsibilities:

• Check and approve inward remittance and/or outward remittance transactions submitted via various channels within required service standard
• Coordinate with branches and departments in resolving daily operational issues
• Handle telephone enquiries by customers, RBD, CBD, PBD and any internal departments
• Liaise with clients for problem solving if any
• Prepare daily and monthly control reporting
• Perform/review nostro reconciliation breaks
• Manage AML compliance required follow up issues
• Manage the operations of remittance charges reimbursement
• Work with other team heads in payment investigation issues
• Report irregularities to supervisors and Department Head timely
• Assist managers to ensure good communication and high team work spirits within department
• Assist to provide training and coaching to subordinates
• Perform other duties assigned by managers or Department Head from time to time
• Participate in user acceptance tests or system enhancement projects in relation to Remittance
• Perform procedure manual update by reflecting update operations and procedures from time to time

Requirements:

• Degree holder in Banking / Business Administration / Finance/ Management
• At least 3-5 years relevant experience in Banking industry or financial institution, with supervisory experience is preferred
• Good communication, interpersonal, people management and analytical skills
• Mature and able to work independently and under pressure
• Innovative and self-initiative
• Good command of spoken and written English and Chinese
• Candidate with the qualification of Certified Banker is an advantage
• (Candidate with less experience will be considered as an Assistant)

Please note that only shortlisted candidates will be notified.