Customer Propositions and Customer Management

We are currently seeking high caliber professionals to join our team as Senior Manager, Affluent Propositions. 

Principal responsibilities

• Design and implement value propositions for High-Net-Worth (HNW) segment including Prestige Private and Private Banking and build corresponding capabilities to support the proposition pillars through customer insights
• Lead the development of a distinct proposition continuum for HNW clients with differentiated solutions, privileges, sales & servicing model and client experience
• Drive external partnership for tailored privileges and customer acquisition channels and loyalty programs to meet the business objectives. Work with Marketing for Money Can’t Buy Experience to engage customers and build loyalty
• Oversee the design and implementation of a seamless client continuum for HNW clients, from Retail to Private Banking
• Monitor program results and portfolio analytics and take respective actions to refine the strategy to achieve the assigned portfolio growth
• Lead the design and execution of client re-segmentation journey for Retail and Private Banking customers based on an analytics-driven approach
• Work closely with Technology teams to design a robust customer journeys and proposition features to support the growth of business
• Stay on top of compliance requirements including cross border related sales and marketing for the mainlander segment, competition law, and fair value principle and take timely actions to mitigate relevant risk posing to the bank, where applicable

Requirements

• University degree in Business Administration, Marketing OR other relevant qualifications
• Minimum of 8 years' retail banking experience and familiar with customer or product
• A seasoned executive with leadership, excellent communication and influencing capability, and the ability to drive a diverse group including internal and external partners
• Possesses high sensitivity to the changing market dynamics in particular the high net worth and the mainlander segments in association with related compliance requirements
• Be able to deliver new or refined compelling propositions quickly for new revenue stream
• Good interpersonal & problem solving skills and with great sense of ownership to drive new projects from ideation to implementation
• Proficiency in both English and Chinese
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.