Job Summary

• Assist team members to deal with difficult guest requests and complaints.
• Assist turnaway guests and be familiar with turnaway handling procedure.
• Attend to all arriving and departing guests at the reception desk by providing services including registration, cashiering and other guest services duties.
• Carry out preparation work, prior to guest arrival; including assigning rooms and organising registration material.
• Familiarise with all rate plans, special promotions and programs.

Job Requirements

• Minimum 3 years related working experience in customer service.
• Diploma or above in hospitality management or related disciplines.
• Good customer services and communication skills.
• Good command of spoken & written English & Chinese, ability to speak Mandarin is highly preferred.
• Knowledge of Opera Systems is an advantage.

Interested parties please send your full resume stating your current and expected salary to the Human Resources Department at [via CTgoodjobs Apply Now]

In addition to salary, year-end incentive and associate benefits such as retirement, medical & dental, life insurance, physical checkup etc., our associates also enjoy duty meals and discounted room rate.

*Information provided by you will only be used for consideration of your application for the relevant position.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.