Reporting to the Head of Human Capital Management, Group HR, the HR System Administrator is responsible for the administration, maintenance of the organization's HR systems and collaboration with IT and vendors to implement upgrades and resolve issues. This role ensures that HR systems operate efficiently and effectively, supporting the HR department's goals and objectives.

System Administration:

• As a member of the group’s HRIS projects to provide support for new system implementation and roll out.
• Administer, maintain and monitor HR systems, including but not limited to HRIS, applicant tracking systems, learning management and performance management systems.
• Manage user access and permissions within the HR system, ensuring compliance with security protocols.
   

Data Management:

• Ensure the accuracy and integrity of HR data through regular audits and data validation.
• Manage data imports, exports, and reporting.
• Develop and maintain HR dashboards and reports to provide insights into HR metrics and trends.
   

Training and User Support:

• Serve as the primary point of contact, provide technical support and troubleshoot issues as they arise.
• Develop and deliver training programs for HR staff and other system users.
• Create and maintain user guides and documentation.
   

System Upgrades & Enhancements:

• Monitor system performance and user feedback to recommend improvements and enhancements.
• Collaborate with IT and HR teams to plan and implement system upgrades and enhancements.
• Test and validate new system features and functionality.
• Ensure minimal disruption to HR operations during system changes.
  
  

Compliance & Security:

• Ensure HR systems comply with relevant laws and regulations.
• Implement and maintain data security measures to protect HR information.
• Conduct regular audits to ensure system integrity and compliance.

1.    Functional and other Relevant Experience

• Bachelor’s degree in Human Resources, Computer Science, Information Technology, or a related field.
• Minimal 5 years of HR system implementation project experience. 
• Hands-on experience with SAP SuccessFactors HRIS is essential.

2.    Qualifications and other Relevant Knowledge

• Strong knowledge of HRIS and other HR technologies. Proficiency in data analytics tools is a plus.
• Excellent technical, analytical, and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and projects.
• Strong attention to detail and accuracy.
• Ability to work independently and a good team player.
• Proficiency in English and Mandarin is essential, a good command of Cantonese is advantageous.