Job Responsibilities:

• Monitoring and managing Infra & desktop support, IT Service desk, and VIP support
• Maintaining high performance service level, and implementing improvement activities wherever necessary
• Taking ownership of major incidents, coordinating with resolution parties, and establishing effective communication between stakeholders
• Supervising support management teams to facilitate continual improvements in the desktop environment

 Requirements:

• ITIL v3 / v4 Certification is required
• 5 years or above SDM role on Deskside / Infrastructure support
• Experience in dealing with third-party service provider
• Exceptional customer-facing skills
• In-depth knowledge of escalation procedures such as incident & problem management
• Expertise in people management and leadership
• Excellent verbal and written communication skills
• Good in presentatio and negotiation skill

Working Location:

• Central

Working Hour:

• 9am-6pm, Monday - Friday

We offer 5-day week, excellent career opportunities, remuneration and benefits to the right candidates. If you have the desire for an exciting and rewarding career, please send us your resume, stating your notice period, present and expected salary to Human Resources Department by clicking Apply Now.

To learn us more, please visit our website: www.asl.com.hk

We are an equal opportunity employer. All applications will be treated in strict confidence. We regret that only shortlisted candidates will be notified. All personal data will be destroyed within six months after the selection process.