THE CHINESE MEDICINE HOSPITAL OF HONG KONG

The Chinese Medicine Hospital of Hong Kong (CMHHK) is a flagship Chinese medicine (CM) institution leading the development of CM including Chinese medicines (CMs) in Hong Kong. The CMHHK adopts a public-private partnership model. The HKSAR Government has financed the construction and selected the Hong Kong Baptist University as the contractor to incorporate the HKBU Chinese Medicine Hospital Company Limited as the operator to manage, operate and maintain the CMHHK.

The CMHHK is targeted to commence hospital services by phases at the end of 2025. The CMHHK aims to offer comprehensive CM care, ranging from primary, secondary to tertiary services, and promote advanced and specialised CM services.The CMHHK will pioneer integrated Chinese-western medicine (ICWM) services to cater to different patient needs.Inpatient, day-patient, and outpatient treatments and also community services will be offered by the CMHHK. Both Government-subsidised services and add-on market-oriented services will be provided to ensure accessibility and to meet the diverse healthcare needs of the community.

With a view to prioritising education, training, innovation and research, including collaboration with local and overseas universities to advance evidence-based clinical research and develop CM theories and clinical applications, the CMHHK is now looking for the following talent to join our team.

Assistant Admission Manager (24250130)

Responsibilities:

• Assist the Admission Manager to oversee all aspects of bed management and patients admission, ensuring a smooth and efficient processes for bed booking, admission procedures;
• Lead the hospital operator team to manage incoming calls, direct calls to appropriate departments and personnel as needed;
• Supervise the admission and operator teams, providing guidance, training, and performance evaluations;
• Assist to develop and implement policies and procedures to streamline the admission processes and improve patient satisfaction;
• Work with clinical and administrative departments to ensure seamless patient transitions and effective communication;
• Coordinate and liaise with internal and external parties to facilitate admission arrangement, such as medical professionals, clinics or insurance companies;
• Manage admission fee advisory, deposits collection and ensure proper documentation of payments;
• Assist with emergency protocols and communicate effectively during urgent situations; and
• Perform any other duties related to the post as assigned by seniors.

Requirements:

• A degree holder, preferable in health-related disciplines;
• Proficiency in healthcare information systems and Microsoft Office;
• Minimum of 5 years of experience in healthcare administration, with at least 2 years in a managerial or supervisory role;
• Strong understanding of hospital operations, patient flow, and healthcare regulations;
• Strong communication skills, interpersonal skills and be a good team player; and
• Able to work independently.

The initial appointment will be offered on a fixed-term contract ending in December 2025. Subject to performance and the decision of the CMHHK, the offer of further appointment, if any, will be made by the CMHHK.

Shortlisted candidates will be invited to attend a written test. 

Work location: Kowloon Tong Campus and will be moved to The Chinese Medicine Hospital of Hong Kong in Tseung Kwan O when close to commissioning.

Salary will be commensurate with qualifications and experience.

Application Procedure:

Applicants are invited to submit their applications at the HKBU e-Recruitment System. Details of the University’s Personal Information Collection Statement can be found at https://hro.hkbu.edu.hk/en/worklife-at-hkbu/employee-favourable-environment.html#privacy-policy.

The University reserves the right not to make an appointment for the posts advertised, and the appointment will be made according to the terms and conditions applicable at the time of offer.

Review of applications is ongoing until the position is filled.