Responsibilities

• Key Account Management : Act as the primary point of contact for assigned key accounts, building strong relationships and ensuring alignment with customer needs.
• Operational Oversight : Lead the operational team responsible for the end-to-end sea freight consolidation process, conducting analyses for volume forecasts and sailing plans.
• Daily Operations Management : Ensure smooth daily operations, adherence to Standard Operating Procedures (SOPs), and high service quality levels.
• Customer Engagement : Regularly engage with customers through meetings, conference calls, and presentations to better understand their requirements, build trust, and ensure a unified approach to account management.
• Tailored Solutions Development : Understand customer requirements to design customized solutions and implement strategic business development plans that leverage the company's offerings.
• Project Leadership : Lead projects and initiatives aimed at enhancing customer acquisition, implementations, and the development of products and systems.

Requirements

• A degree in logistics, transportation, or a related field is preferred; extensive experience may be considered in lieu of a degree.
• Significant and solid experience in Seafreight export operations, with strong management experience in leading a team, particularly in the Far East to Oceanic regions.
• Mandatory experience in managing global-scale key accounts.
• Solid experience in carrier procurement, with the ability to address and resolve daily space and equipment issues with carriers.
• Proficient in various MS Office applications, including Excel and PowerPoint.
• Strong execution skills with a proven performance track record.
• Good command of both written and spoken English and Mandarin.
• Capable of working under pressure while managing demanding timelines and workloads.

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