To be responsible for the management and administration of the Integrated Operations Centre.

Key Accountabilities:

• Provide regulatory compliance advice to the DFO, SMS Manager, and other Stakeholders.
• Attend quarterly Safety Review Board meetings and monitors follow up actions.
• Provide ongoing regulatory compliance advice to the General Manager and the flight operations management team.
• Maintain the Voyage Report follow up system.
• Manage new projects as directed by DFO
• Establish procedures for flight planning and ensure the effective and successful maintenance of the flight schedules of Company aircraft.
• Manage the induction training and the ongoing professional skills training of IOC staff.
• Continue developing Flight Centre computer system including Rockwell Collins Flight Operations System (FOS) and other flight scheduling/flight planning programs.
• Ensure the IOC management system including CTA-FOS and other flight scheduling/flight planning programs are effectively managed and maintained.
• Recruit, train and manage all IOC/Owner Services personnel.
• Manage and control day-to-day flying programme effectively including Flight Watch and schedule disruption recovery.
• Develop and implement training syllabus for Operations Control staff as per regulatory requirements.
• Monitor the performance of all Operations staff to ensure goals, standards and targets are set and achieved.
• Ensure close liaison is maintained between the Operations Control Centre, Dispatch, Scheduling, Owner services, Line Maintenance Control and Technical Planning.
• Liaise effectively with the Client Services and Commercial Departments to maintain the highest possible product delivery standards to clients.
• Supervise the general performance of the IOC during daily operations.
• Ensure compliance with regulatory requirements.
• Carry out duties in the event of an aircraft accident or incident in accordance with the requirements of the Operations Manual and Emergency Response Plan.
• Assist ad-hoc projects / tasks as instructed by the management.

Job Specifications

Education:

• Holding a Bachelor’s degree or above preferably in an aviation based discipline

Experience:

• Minimum 6 years’ dispatch experience in general aviation, with at least 2 years in Business Aviation.
• Minimum 2 years’ managerial or supervisory experience.
• Experience in the regulatory domain and interactions with civil aviation authorities.
• In-depth knowledge of flight planning platforms with certified and recognized training.
• Pro-active and positive mindset with strong and proven leadership skills.
• Goal-oriented, pragmatic and collaborative way of working.

Specific Competencies, Skills and Knowledge:

• FAA Certified dispatcher license holder.
• Fluent speaking in English and Mandarin.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.