Key Responsibilities

• Report to Data Centre Operation Manager
• Perform 24 x 7 shift duties in data centres
• Supervise and manage a data centre operator team to perform the shift duties
• Follow procedures, instructions and checklists to carry out assigned tasks
• Provide operation support in data centres, including but not limited to batch processing, system monitoring, report distribution, data backup and restoration
• Attend service hotline and coordinate service support
• Perform first line incident monitoring, handling and escalation to upper tiers
• Coordinate onsite access and equipment delivery, escort personnel working in the data centres whenever necessary
• Monitor physical security, system and facility availability in data centres
• Perform smart hands of customer requests
• Prepare daily and monthly operation reports

Requirements

• 3-year working experience in supporting 7x24 data centre operations
• Certificate, diploma or above in computing studies or related disciplines
• Experience in supervising a data centre operator team
• Basic understanding of data centre operations and facility management will be an advantage
• Good interpersonal and communication skills
• Good command of written and spoken English and Chinese
• Ability to work independently and under pressure
• 7x24 shift duty required

We offer competitive package to the right candidate. Interested party please apply on or before 31 May 2025 in confidence with resume in Word document, stating present and expected salary, and available date and quote the reference by email to: [via CTgoodjobs Apply Now] (Please mark the ref. no. on the email header).

Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.