Job Description

How We support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees, include:

• Medical benefit plan includes clinical, hospital & surgical, dental, and optical benefits
• Family medical plan that covers spouse and children
• Disability and life insurance
• Additional leave includes marriage leave, adoption leave, examination leave and study leave
• Staff referral bonus
  
  

Job Title: Customer Services Assistant

Job Duties

• Provide quality customer service to tenants and visitors in a cultural and creative mall
• Handle complaints and requests from tenants and maintain good relationship
• Start the day with greeting customers
• Handle enquiries, requests and phone calls from customers and visitors at Information Counter and CS e-mail account
• Settle complaints and manage sudden incidents
• Support in-mall activities like exhibition events
• Perform inspection to stores at all floors and record information in daily patrol form
• To perform daily administration duties, including issuing signage/ directory, notice and work orders
• Handle redemption
  
  

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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