Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Assess cases with main focus in major/minor claims, assist in higher approval of claims exceeding assessors’ authority, provide enquiry support, take part in departmental projects and supervise subordinates in handling daily operations.

Job Responsibilities

• Follow up on additional supporting documents to facilitate the decision on underwriting, compliance and premium financing after case submission
• Approve claims cases within TAT
• Conduct claims investigation
• Prepare tailored made letters (including decision and investigation letters)
• Handle ad hoc assignments from management
• Handle claims appeal case / complaint cases related to claims
• Conduct training to internal staff and/or agents
• Respond to agents' enquiries and other agent related enquiries

Job Requirements

• Bachelor’s degree or diploma
• Preferably with professional qualification in Life Insurance including FLMI (Fellow, Life Management Institute), ALHC (Associate, Life and Health Claims), ACS (Associate, Customer Service)
• Minimum of 4 years claims experience in individual life insurance.
• Effective communication in English and Cantonese
• Proficient in MS Office and Chinese typing
• A good team player who is eager to learn and strive for improvement
• Attention to details with high accuracy rate
• Good communication and interpersonal skills
• Ability to work independently

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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