Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry and we’re looking for a Senior Associate Technical Account Manager to join our Global Partner Solutions and Operations team. If you are excited to explore a career in the ad tech industry in a high profile position of a technical account manager; work closely with some of the biggest companies in the world; be the main technical go-to person; and solve complex technical issues, then the Global Partner Solutions and Operations team at IAS is the place for you!

As the Technical Account Manager (Senior Associate level) based in Hong Kong, you will be the main resource for all technical partnerships, both internally and externally. Partnering with the largest companies in the ad tech industry, you will work closely with the IAS Business Development and Solutions Engineering team to manage, foster, and grow our existing business and technical partnerships.

What you’ll get to do:

• Act as a main technical point of contact and build an in-depth relationship with partners
• Address any internal or external technical and/or general questions and issues that arise from our integration partnerships (including questions from the end-users of the platforms)
• Troubleshoot any integration or technical issues; pinpoint the problem; and provide a solution, escalating to tier 2 support and/or product teams
• Work closely with the Business Development team in recurring Business Reviews with the partners
• Provide in-depth updates and insights of the partnerships from a technology perspective to all departments
• Work closely with all departments such as Product, Engineering, Product Marketing, Legal, Pricing, Technical Support, etc.
  
  
  

You should apply if you have most of this:

• Bachelor's degree or equivalent
• Fluency in Mandarin essential and ideally working proficiency in Cantonese
• Ideally 2-4 years' experience working with customers to help them achieve their desired technical outcomes; ideally in customer success, solutions enablement, ad ops, or technical services capacity
• Programmatic experience highly advantageous
• Client facing experience or interest in developing client facing skills
• Proficiency in Excel and PowerPoint
• Knowledge of SQL and Javascript
• Basic proficiency in Linux
• Strong communication skills; written, verbal, and listening skills
  
  
  

What puts you over the top:

• History of collaborating effectively within cross-functional teams
• Programmatic experience
• Understanding of advertisers, agencies, networks and/or publishers
• Knowledge of databases, ad servers, rich media ads, and trafficking
  
  
  

About Integral Ad Science

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

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To learn more about us, please visit http://integralads.com/

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