What you will be doing:

• Lead and contribute to projects for Improving branch operation efficiency via centralization, automation and process simplification
• Support branches in various daily operational and administration matters.
• Prepare and conduct operational training for branch operation staff.
• Oversight on branch operation quality and control.
• Review and comment procedure manual to align with the operational workflow.
• Involve branch network planning and co-ordinate with stakeholders for branch modernization projects such as Branch Open/Closure
• Work with Human Resources Division on branch staffing matters such as resources planning, inter- branch staff transfer.
• Manage Branch Mystery Shopper Program.

What we are looking for:

• Degree holder or related discipline
• Minimum 5 years retail banking experience with good knowledge on branch operations.
• Proficient in both written & spoken Chinese & English
• Mature, proactive and able to work independently
• Strong analytical, presentation and problem solving skills
• Proficient in MS office applications including Excel, Word and PowerPoint

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