Responsibilities:

• Support complaint case handling and conduct preliminary investigation for manager review;
• Follow Complaint Protocol and handling procedure / workflow to meet SLA for complaint case;
• Contact internal department and external customers if needed and assist in drafting complaint reply;
• Actively participating in continuous improvement programs entailing changes to processes and functions;
• Deliver a satisfactory hotline service through telephone and contribute to achievement of various prescribed service targets;
• Assist system UAT and project user requirements, and ad-hoc projects.

Requirements:

• Degree or above with minimum 1-2 years of working experience, preferably in call center service;
• IIQE Paper 1 and 2 required;
• Knowledge of general insurance and medical insurance products;
• Knowledge of call center operation workflow & procedures;
• Good interpersonal and problem-solving skills, attentive to details;
• Good command of English, Mandarin and Cantonese;
• Proficiency in Microsoft Office applications including Word, Excel and Chinese Word Processing;

Candidate with less experience will be considered as Senior Officer.

We offer competitive remuneration package. Interested parties, please send your resume with CURRENT & EXPECTED salary and DATE AVAILABLE by clicking 'Apply'.

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