The Job

• Provide quality services and enhance relationship with members by handling telephone enquiries, referring emergencies to appropriate staff, drafting notices / replies to tenants promptly / taking meeting minutes and organising activities, festive functions, interest classes , facilities booking etc.
• Provide customer services to members and arrange for concierge services.
• Assist in logistics by providing counter servicing, filing, typing, maintaining & updating filing system and to prepare correspondence, reports and etc.
• Handle tenants and passers-by’s enquiries by explaining relevant policies and procedures, referring to factual information.
• Handle members’ complaints or requests.
• Handle fees, petty cash, repair charges and miscellaneous charges accurately.
• Prepare correspondence and reports in a correct and standard documents or new formats as prescribed by the superior.
• Coordinate and liaise various parties to complete the activities smoothly.
• Shift duty is required.

The Person

• Diploma/Degree Holder with at least 1 year customer services experience OR F.5 or 5 subjects obtained Level 2 or above in HKDSEE and above with extensive customer services experience preferred.
• Attentive to details, systematic and willing to follow through tasks independently.
• Service oriented, effective typing, communication and interpersonal skills.
• Mature, service-oriented, good telephone manner and a team player.
• Hands-on experience in using MS Word, Excel and Chinese Word processing.

Attractive remuneration package will be offered to suitable candidates. To apply, please submit online application: https://careers.hkhs.com/ or send your application with full resume and reference quoted to Human Resources Manager by fax: 2882 4466.

You are welcome to visit our website www.hkhs.com to learn more about us.

Applicants not invited for interview within 8 weeks may consider their applications unsuccessful.

Personal data provided by job applicants will be used strictly in accordance with the Housing Society’s personal data policies which is available in our website and obtainable upon request. Please refer to the Policy Statement on Employment Related Data under Personal Data (Privacy) Ordinance in our website.