Responsibilities

(Long Term Contract)

The incumbent reports to the Assistant Reservation Service & Development Manager/ Manager. The role aims to maximize educational business opportunities at Ocean Park by supporting the upgrade of reservation services and the development of various enrollment systems.

 

He/She will perform the following responsibilities:

• Handle all reservations, inquiries, and the use of business application systems (TAS, CRM, Call Center) related to educational programmes within the department
• Maintain the programme reservation system and database, coordinate booking logistics, prepare documents, and address special programme requests with internal departments
• Ensure that service promises are upheld to high standards by providing training and evaluations to subordinates
• Manage statistical records for educational programmes, guest feedback, and any special projects assigned by managers
• Support call center operations, handling daily inbound inquiries

 

Requirements

• Bachelor degree or above, preferably in computer science, business administration, hospitality management, or related discipline
• With 3 years working experience in business administration, tourism or related sector
• Experience in managing / developing ticketing, booking or reservation systems
• Customer-oriented, with good problem solving and communication skills
• Detail-minded, hardworking and able to work under pressure
• High computer literacy in MS Word, Excel, Powerpoint
• Excellent in both written and spoken English and Chinese
• Willing to work during weekends and public holidays

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For application and enquiry 申請及查詢:

招聘網站 Career website : https://careers.oceanpark.com.hk/en/job-openings/job-search-result/?SUBDEPT3=103

WhatsApp:  

Applicants not contacted within six weeks may consider their application unsuccessful. Personal data collected will be used for recruitment-related purpose only.

應徵者如在六星期內未獲邀請面試，將作落選論。所有收集資料只作招聘用途。

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perience in business administration, tourism or other related sector

• Excellent computer skills with knowledge in CRM, ticketing & admission system, reservation system and database
• Customer-orientated, with good problem solving and communication skills
• Good team building and leadership skills
• Detail-minded, hardworking and able to work under pressure
• Excellent in both written and spoken English and Chinese
• Willing to work during weekends and public holidays

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For application and enquiry 申請及查詢:

招聘網站 Career website : https://careers.oceanpark.com.hk/en/job-openings/job-search-result/?SUBDEPT3=103

WhatsApp:  

Applicants not contacted within six weeks may consider their application unsuccessful. Personal data collected will be used for recruitment-related purpose only.

應徵者如在六星期內未獲邀請面試，將作落選論。所有收集資料只作招聘用途。

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Full-time Staff Benefits 全職員工福利

• New Joiner Bonus 新人獎金* ($6,000)
• Referral Bonus 職員推薦獎金* (高達$4,000)
• 13-month payment / Gratuity 年終雙糧/約滿酬金
• Marriage/Examination/Conservation/CSR Leave 結婚/考試/義工/保育假期
• Complimentary Tickets 海洋公園及水上樂園免費入場劵
• Staff In-Park Discounts 員工購票/購物折扣
• Staff Canteen 職員餐廳
• Staff Social Club 職員聯誼會
• Medical Insurance (Hospitalization & Outpatient) 醫療福利(包括住院及門診)
• 14 days Paid Leave 14天有薪假期
• 17 days Public Holiday 17天公眾假期

* Incentives are governed by terms and conditions獎金須受有關條款及細則約束