Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibility 

Process Management

• Handle and process to complete requests for Audit Confirmation are completed as per established procedures, policies and guidelines, within specified standards of quality, agreed service level and industry cut-off time.
• Support to answer enquiries related to audit confirmation process. Perform EOD recon and pending cases tracking. Prepare MIS report per required. Manage and work with multiple stakeholders to find solutions to all assigned queries in a timely fashion.
• Act as a main contact point of the section to effectively communicate with internal partners, customers, service providers on relevant matters and inquiries.
• Review, recommend and develop action plan for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of Management Tool Kit (MTK) continuously.

Compliance and Risk Management

• Adhere, provide guidance and ensure section members comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operations.
• Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required.
• Escalate exceptional/outstanding/suspicious transactions to section head and other relevant parties where appropriate for necessary action per the Enhanced Incident Escalation/Incident Management Policy.

Team Management

• Lead, coach and develop a team with FIVE members to achieve the section’s goals and to complete their responsibilities.
• Supervising and managing a team of confirmation officers, providing guidance and support.
• Promote and encourage open and good communication amongst all levels of members.
   
  
• Conducting performance evaluations and providing feedback to team members.  
  
• Ensuring that team members are properly trained and equipped to perform their duties.

Project Management

• Support any initiatives, new services and perform coordinator role as designated.
• Keep abreast of business development, market practices, laws & guidelines and share with section members.

• Good knowledge and experience of banking operations and loan processing.
• At least 8 years of relevant working experience with 3 years’ experience of people management. Proven experience in the area of confirmations or related areas is an advantage.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in relevant software and systems.
• Knowledge of banking regulations and policies.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.