Are you passionate about delivering exceptional service and creating memorable experiences? This is an amazing opportunity to join Aspire Lifestyles (a subsidiary of International SOS), the world's largest premium concierge and affluent service provider. The Aspire Lifestyles delivery model assists companies and some of the world’s most premier brands to drive loyalty and create value in their customer portfolios.

Your Role:

• Deliver premium customer service through phone, live chat and email
• Provide personalized solutions for a wide range of customer requests, from travel planning to lifestyle recommendations
• Stay updated on the latest program benefits, local events, and trends to offer innovative and resourceful solutions
• Build lasting relationships with customers by understanding their unique needs
• Assist with ad-hoc projects and tasks as assigned

Ideal Candidate Profile:

• Proven experience in customer service or call center environment, luxury brands or hospitality industry is an advantage
• Ability to multitask and manage time effectively in a fast-paced environment
• Strong problem-solving skills and a proactive attitude
• Firsthand city knowledge of local events and ability to spot trends nationwide
• Experience working directly with international contacts for the fulfillment of reservations
• Passion for travel, lifestyles experiences, and providing exceptional service
• Strong communication and customer service skills
• Good command in spoken and written English, Cantonese and Mandarin
• Available to work on shifts including weekends and public holidays
• Fresh Graduate is welcome
• Immediate availability is highly preferred

We offer:

• Structured training programme
• Comprehensive on-the-job and continuous training
• Rotating shift pattern with 5-day work per week (from Monday to Sunday, including public holidays), between the hours of 7:30am and midnight
• Shift allowance, overtime pay
• Competitive salary package with monthly incentive bonus
• Double Pay
• Discretionary Bonus
• Paid annual leave
• Additional leave such as birthday leave
• Group medical insurance (including spouse and children, if applicable)
• Career with a clear progression path

Why Join us:

• Positive and encouraging work environment
• New and exciting challenges everyday
• Competitive salary
• Workplace activities regularly

Interested candidates are invited to apply online with resume. We apologize that we will only respond to shortlisted candidates.

We provide attractive remuneration package and fringe benefits for the right candidate.

Interested parties please click Apply Now to submit your CV with current and expected salary.
The information provided by job applicants will be treated in strict confidence and used only for recruitment-related purposes. Personal data of those unsuccessful applicants will be destroyed when they are no longer in use. If you do not hear from us within six weeks, you may assume your application was unsuccessful.

We are an equal opportunity employer. We value a diversified workplace and applications are welcome from all qualified candidates.