JOB SUMMARY

• This role holder is accountable for Client Transacting. Be responsible for the key set of controls and reviews over the wide variety of transactions initiated by Private Bank before “handed off” to GBS Operations.
• To ensure all the activities relating to Data Maintenance, operations control, government enquiries are promptly and properly handled.

RESPONSIBILITIES

• To manage and keep track GBS Operations objectives and performance to ensure transactions processed in good quality and control
• Liaising with CA \ CSM to obtain outstanding client information and documents
• To adhere to the agreed KCSA plan and approach, proper record all KCSA related activities.
• To provide guidance on daily process requirements on all PvB related system to CA \ CSM and GBS Operations across the regions.
• Manage GBS Operations performance by provide sufficient guidance to GBS Ops
• To verify and ensure the transactions processed are compliance with bank policies and procedures.
• To support the ad hoc projects assigned by senior management.
• To verify all relevant transactions are in order before submitting to GBS Ops
• To ensure pre-approval on all exceptions according to bank policies and DOA.
• To agree with GBS Ops, extra / additional control and monitoring responsibilities, ensure no gap on transactions processed. 
• Handle enquiry from PvB and GBS Ops, front office and various departments
• Responsible to review and update the DOI.

Processes

• To manage and keep track GBS Operations objectives and performance to ensure transactions processed in good quality and control.
• Liaising with CA \ CSM to obtain outstanding client information and documents.
• To adhere to the agreed KCSA plan and approach, proper record all KCSA related activities.
• To provide guidance on daily process requirements on all PvB related system to CA \ CSM and GBS Operations across the regions.
• Manage GBS Operations performance by provide sufficient guidance to GBS Ops
• To verify and ensure the transactions processed are compliance with bank policies and procedures.
• To support the ad hoc projects assigned by senior management.
• To verify all relevant transactions are in order before submitting to GBS Ops
• To ensure pre-approval on all exceptions according to bank policies and DOA.
• To agree with GBS Ops, extra / additional control and monitoring responsibilities, ensure no gap on transactions processed. 
• Handle enquiry from PvB and GBS Ops, front office and various departments
• Responsible to review and update the DOI.

Client Control 

• Verify and ensure Client Investment Profile and Vulnerable client update in T24 & CAP systems are accurately and effectively.  
• Ensure IA Tagging & un-tagging update in T24 are accurately and effectively. 
• Ensure Bonus Saving set up in T24 are accurately and effectively 
• Verify and ensure Direct Access Client Services (DACS) On & Off Boarding adhere to DACS guideline and record proper update in T24 
• Ensure Safe keeping code and account are proper set up in T24 
• Ensure BPA EQ Preferred Commission Rate proper set up in T24
•  
• Responsible for BCAN registration process.
• Responsible for Reverse Enquires process. 
• Responsible for daily reporting to WMPS and various departments
• Perform system enquiries, collect and consolidate information and documents form the relevant documents and provide appropriate reply
• Process audit confirmation requests from accounting \ audit firms
• Process regulatory requests 
• Process on SMS notification report to ensure FO being informed.   
• Monthly review CIP 
• Process on Bilateral Pricing Agreement
• Process on Standard & non-standard communications 
• Control and monitor the opt-in / out request to adhere PDPO 
• Control and monitor Returned mail process  
• Perform ad hoc projects assigned by management and business
• Act as Dormant Account Documentation Custodian that requires under dual control
• Participate on the system upgrade, UAT and implementation 
• Control and monitor on monthly statement process 
   

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• PvB GBS Operations 
• PvB Front Office 
• PvB Client On-boarding Team 
• PvB CAR Static & Maintenance Team  
• PvB Control & Supervision 
• PvB Legal & Compliance 
• PvB Change & Delivery 
• PvB BORM  
• Retail – Account Investigation Team 
• Retail – Vendor Management Team 
• External Vendor 
   

Role Specific Technical Competencies

• Operations – Back Office    
• Process Improvement     
• Process Management

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.