Responsibilities:

• Handle authorization requests from credit card merchants
• Execute Sales & Service Recovery Actions for rejected transactions by contacting cardholder
• Manage lost card report hotline (Credit card & ATM Card)
• Monitor suspicious credit card transactions and contact cardholders for verification
• Support Customer Service, Merchant and ATM Hotlines during non-office hours

 Requirements:

• Post-secondary education or above with passes in Chinese, English, Mathematics in HKCEE/HKDSE
• Work experience in credit card or customer service preferred
• Customer-oriented and risk awareness mindset
• Good command of spoken and written English and Chinese, including Putonghua
• Hands on experience in MS Office applications
• Location: Kowloon Commerce Centre, Kwai Chung (MTR Kwai Hing Station)
• Working Hours: 4 pm to 11 pm (may need to support other shift rotation if needed)

We offer competitive remuneration commensurate with candidate’s background.  If you look for a friendly and harmonious working environment with steady career progression, here is the right opportunity for you.  Please submit your full resume with current and expected salary to the Human Resources Division by clicking “Apply Now” or visiting https://www.shacombank.com.hk/eng/about/career/Career.jsp.

We are an equal opportunity employer.

Applicants who are not contacted within 8 weeks may consider their application unsuccessful. Applications may be retained for 24 months for consideration of other suitable openings.

All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided upon request by contacting our Personal Data Compliance Officer.