Service Leader
Job ref no.: CT-SLR-20240201
Posted on 2d ago
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Service Leader
Hong Kong Airport Services LimitedAI翻譯由
提供，內容如有歧異，請以原文為準。
提供，內容如有歧異，請以原文為準。Job Highlights
- Joining Bonus - $12,000
- Staff & Dependent Medical Scheme
- Concessional Travel Scheme
- Accountable for carrying out and assist the Passenger Services Supervisor in monitoring the Passenger Services team and ensuring quality customer services is provided.
- Provide passenger reception and check-in services to our clients and assist junior officers, shift in-charge.
- Assist supervisors ensure tidiness of counter areas and smooth operations.
- Supervise check-in service at check-in counter / in-town check-in counter / transfer desk counter / Skypier counter in the absence of supervisors.
- Provide supervision at Airlines Service Desk in the absence of supervisors.
- Perform pre-flight checking and post-flight duties.
- Support and assist Passenger Services Officers in handling of difficult situations or passenger in the absence of supervisors.
- Coach new-joiners and observe their performance as well as give feedback to supervisors if any poor performance observed.
- Assist counter supervisors ensure all Passenger Services Officers comply with new handling requirement of customer airlines if any.
- Perform seat controller functions, editing Customer Airlines‘ flights, placing preliminary catering meal order and adjustment in accordance with the procedural requirements.
- Compiling flight control reports and survey, monitoring passenger acceptance and performing equipment change, seat reallocation and preparing flight briefing sheet when required.
- Carrying out and assist the Passenger Services Supervisor in monitoring the arrival and Departure duties.
- Acting as gate in-charge for departure flights.
- HKCEE / HKDSE or above
- Minimum 2 years relevant experience and able to work independently.
- Self-discipline and adaptable to working pressure.
- Acquired two or above check-in system skills is preferable.
- Mature with good interpersonal skill, and be dedicated to providing high levels of customer service.
- ers comply with new handling requirement of customer airlines if any.
- Perform seat controller functions, editing Customer Airlines‘ flights, placing preliminary catering meal order and adjustment in accordance with the procedural requirements.
- Compiling flight control reports and survey, monitoring passenger acceptance and performing equipment change, seat reallocation and preparing flight briefing sheet when required.
- Carrying out and assist the Passenger Services Supervisor in monitoring the arrival and Departure duties.
- Acting as gate in-charge for departure flights.
Email to recruitment@has.com.hk
For more details, please visit our website or Facebook:
www.has.com.hk
https://www.facebook.com/recruitmenthas/
Information provided by applicants will be used for recruitment-related purposes only and will be handled in strictly confidential. Applicants not being invited for an interview within 4 weeks may be considered their applications unsuccessful. All information regarding unsuccessful applicants will be deleted from our files after 2 years. Read more about Personal Information Collection Statement.
More Information
| Job ref no. | CT-SLR-20240201 |
| Salary | N/A (Search your salary info in  ) |
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Overview
We are a wholly-owned subsidiary of Cathay Pacific Airways Limited with 2,500 experienced staff, serving various airlines including Cathay Pacific and key airlines operating in Hong Kong. We invite the people who are high calibre and ready for the energetic airport business to join our professional team.Get lastest jobs, career news and
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