Responsibilities:

• Attend to helpdesk phone calls and call registration into helpdesk system;
• Create and maintain Helpdesk analysis report and records;
• Perform daily system operations – include batch job submission, data backup, etc.;
• Provide technical support services to internal users and external customers;
• Administer / monitor system (data centre facilities, networks, IT systems, etc.);
• Assist Data Centre Supervisor and System/Network Engineer with problem diagnosis;
• Co-ordinate with internal team / vendor to follow up and fix problem, including internal / external incident and problem escalation

Requirements:      

• 1 year working experience in computer and data network operations
• Experience in hotline / data centre operations and support; in telecommunication industry, Data Centre or Helpdesk are definite advantage
• Candidates are required to work in shift, good phone manner and attitude is essential
• Fresh graduate will also be considered

We offer competitive salary package and career development opportunity.  Interested parties, please apply with full resume, present and expected salary, by clicking “Apply Now”.  Please quote the reference number on the e-mail subject.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within HGC Global Communications Limited. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request. Information of unsuccessful candidates will be destroyed within six months.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.