The Position:

This role is responsible for all IT services provided to HKSTP, tenants, and clients. He/she should oversee the IT service management processes, monitor and ensure the IT services meet the SLA, and minimise the impact on the business of any incident or problem on the production systems. He/she will also act as the change manager to mitigate the risk and impact of any infrastructure change that applies to the production environment.

General Operation Management

• Establish and manage the support service for the platforms owned by HKSTP
• Ensure the day-to-day IT operation follows the best practices and meets the operations' KPIs
• Manage the IT Infrastructure Library (ITIL) and foster the ITIL processes for all IT & outsourced team members
• Ensure all the procedures and documentation for Outsourcing operations are up-to-date and followed according to HKSTP procedures and standards
• Collaborate with various teams to deliver IT services and support.

Incident and Change Management

• Ensure the outsourced providers keep track of all incidents and problems and are recorded properly
• Enhance the repeated incidents and Operation tasks through automation
• Communications within application and infrastructure users when a significant incident occurs impacting IT-provided services
• Timely escalate critical incidents to the management team
• Act as Change Manager to manage all infrastructure changes and ensure records are appropriately approved according to the ITIL process
• Ensure the Change Management meetings hosted by Outsourcing when needed

Others

• Perform any other duties as assigned by the management

The Candidate:

• Bachelor degree preferably in IT, Computer Science or technology-related discipline
• At least 8 years of relevant experience in the IT field, having solid experience in total solutions and delivering quality service.
• Demonstrated experience in implementing the ITIL process OR certified as an ITIL professional will be a definite advantage
• Extensive knowledge of data centre operation network, servers, storage, disaster recovery and production operations support. Specific technologies including Microsoft Server & Client operating system and infrastructure applications, Cisco Networking, VMware, HP, Dell, Enterprise-level SANs, multi-carrier WANs and mobile devices
• Having knowledge and experience in High Performance Computing (HPC) provides a significant advantage
• Ability to manage stakeholders at all levels, both internally and externally, including vendors and operation team
• Service-oriented, good problem-solving and communication skills
• Professional-level business Chinese and English, both written and spoken

What We offer:

• Unique Work.Live.Play.Learn culture in Hong Kong's largest Innovation & Technology ecosystem
• 5-day work week, attractive annual leave and additional special leave
• Medical benefits including dental and annual check-up from Day-1, with extended coverage to dependent(s)
• Professional training and career advancement opportunities
• Accessible to various bus service with network across different locations in HK

Interested parties please submit your application by clicking Apply Now. Commencing position will be commensurate with qualifications, relevant experience, and competencies.

[This position is open for referral by Recruitment Agencies. The profile should be sent to our HR]

The application will remain open until the position is filled. HKSTP reserves the right not to fill the position.

Personal data provided will be treated in strict confidence and used for recruitment purpose only. All personal data collected will be used strictly in accordance with employer's personal data policies, you can refer to the Corporation's Privacy Policy Statement at https://www.hkstp.org/privacy-policy/

Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. Personal data of unsuccessful applicants will be retained for a maximum of two years counting from the date the vacancy has been filled.

About Hong Kong Science & Technology Parks Corporation

Hong Kong Science and Technology Parks Corporation (HKSTP) was established in 2001 to create a thriving I&T ecosystem grooming 13 unicorns, more than 15,000 research professionals and over 2,000 technology companies from 28 countries and regions focused on developing healthtech, AI and robotics, fintech and smart city technologies, etc.

More information about HKSTP is available at www.hkstp.org.

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