Job summary/purpose

As a member of the Digital Customer Service team, the candidate shall support the team in providing excellent Customer Service, building exceptional clienteling relationship with our customers, and drive sales business across Asia Pacific through different contact channels.

Responsibilities

• Supporting customers from various APAC countries with multi-languages via various channels (Telephone, Livechat, Social Network, Email etc.);
• Understands customers’ needs, preserve and resolve any service/product related issues;
• Provides assistance for customers during their E-commerce purchase process and aftersales support;
• Communicate and liaise with internal parties to provide the most efficient method to solve customers’ issues;
• Carry out any additional duties as directed by the management team when necessary.
• Execute client outreach initiatives and drive sales through effective clienteling practices.

Key Requirements

• +1 years experience in Customer Service or have any fashion related qualification or experience.
• Proven selling and clienteling skills
• Fluent on both verbal and written skills in English, Mandarin and Cantonese
• Strong multi-tasking and computer skills with experience in dealing with customers.
• Able to work collaboratively
• Excellent analytical and problem solving skills
• Able to work in shifts and weekends/public holidays

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