Job Overview:

We are seeking a highly motivated and customer-focused Desktop Support L1 Technician to join our IT support team. The Desktop Support L1 Technician will be responsible for providing first-line technical support to end-users, ensuring smooth operation of desktop hardware, software, and network systems.

This is an excellent opportunity for individuals who are passionate about IT, technology troubleshooting, and providing exceptional customer service.

Key Responsibilities:

• Provide Frontline Support: Respond to support requests and service tickets from end-users, resolving issues in a timely manner.
• Troubleshoot Hardware and Software Issues: Diagnose and resolve basic desktop hardware and software issues (e.g., operating systems, applications, printers, peripherals).
• Install and Configure Equipment: Set up, install, and configure desktop computers, laptops, printers, and other IT equipment.
• User Account Management: Assist with user account setups, password resets, and basic access control issues.
• Document and Track Issues: Record and track support requests and solutions using the company’s ticketing system. Ensure proper documentation for future reference.
• Escalate Issues: Identify and escalate unresolved issues or more complex problems to Level 2 or higher support teams.
• Perform Routine Maintenance: Ensure that desktop devices are regularly updated and patched, maintaining system performance and security.
• Assist with IT Projects: Support IT-related projects and initiatives as required.
• Customer Service: Provide professional, friendly, and efficient service to end-users, addressing their technical issues with a high level of customer satisfaction.
• Other duties as assigned by the IT Support Manager.

Qualifications:

• Education: High School Diploma or equivalent (Bachelor’s degree in Computer Science, IT, or related field is a plus).
• Experience: 0-2 years of experience in desktop support or IT support role.
• Familiarity with desktop and laptop hardware, operating systems (Windows, macOS), and common software applications.
• Experience with ticketing systems and troubleshooting tools is a plus.
• Technical Skills: Basic understanding of networking concepts (IP addressing, DNS, DHCP, VPN).
• Proficiency with Microsoft Office Suite, Windows OS, and other common software.
• Knowledge of Active Directory and basic system administration tasks is an advantage.
• Soft Skills: Strong problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong customer service orientation.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.