Responsibilities:

• Develop and maintain comprehensive standard operating procedures for all cashier-related processes
• Ensure all team members are trained and adhere to the established SOPs
• Review and update SOPs regularly to optimize efficiency and incorporate process improvements
• Prepare detailed reports and presentations to communicate findings and recommendations
• Actively participate in the planning and implementation of system projects related to the Cashier department
• Collaborate with IT and other cross-functional teams to identify and implement workflow enhancements
• Test new systems, processes, and tools, and provide feedback to ensure seamless integration and user adoption
• Conduct thorough post-implementation reviews to assess the effectiveness and impact of new systems, processes, and workflows
• Identify lessons learned and implement corrective actions to address any issues or gaps
• Set clear performance objectives and monitor team members' progress towards achieving them
• Analyze team performance metrics, such as TAT, and implement strategies to optimize team productivity and customer service
• Provide hands-on support and backup to the Cashier team during peak periods or unexpected situations

Requirements:

• Bachelor's degree
• Minimum 8 years of experience in a managerial role within the Cashier or Finance department of a life insurance company or similar financial institution
• Strong analytical and problem-solving skills, with the ability to interpret data and derive meaningful insights
• Excellent communication and interpersonal skills, with the ability to effectively liaise with cross-functional teams
• Proficient in project management methodologies and experience in leading system implementation projects
• Proven track record in developing and implementing standard operating procedures
• Hands-on experience in identifying and implementing workflow enhancements
• Ability to motivate a team, with a focus on continuous improvement and customer service
• Ability to work under pressure and manage tight deadlines with good time management
• Proficiency in both spoken and written Chinese and English
• Proficient in Microsoft Office suite, particularly Excel, PowerPoint, and Word

Location: Wanchai