• Monitor and support the team to achieve pre-set service standard and ensure smooth operation
• Assessing of sorts of insurance claims
• Set up Claims Guidelines for new products and prepare Claims Manual from time to time
• Work with auditors for claims audit
• Participate in system design / testing
• Handle claims related enquiries and complaints
• Convey training to internal staff and agency
• Provide coaching and training to subordinates
• Participate in ad-hoc projects and assist supervisor for projects assigned by Management

Requirements:

• University graduates, with 6 years’ experience on claims in the life insurance industry, with supervisory experience for at least 2 years
• Strong problem solving skills and analytical skill
• Independent, self-motivated, able to work under pressure and meet challenges
• Good command in both written Chinese and English

Location: Wanchai