My client is a top international insurance company, currently they are seeking talented Customer Service Advisor (Call Centre) to drive their business.

 *Welcome Fresh Graduate candidates*

*Welcome call centre customer services staff from other industry*

Job Description:

Handles customer inquiries and complaints regarding all activities in individual Life insurance/ Group Medical/ Pension operation process

Responsibilities: 

• Handles customer inquiries and complaints from different channels (Call, Livechat, Email, Letter) 
• Reports problems, potential crisis and complaint to supervisor for service improvement
• Maintain good customer relationship and promote company services
• Makes outbound call to customers for follow-up cases

Requirements:

• Full Cert of HKDSE/ HKCEE
• Candidate with CS exp. (Call Centre/ Banking/ Insurance/ Telecom, etc.)
• Fast Pace with Good Communication Skills
• Good command of spoken and written English and Chinese & PC skills

 *Interested parties, please click on below button “Apply Now”. For a confidential discussion, please contact Vincent Lau at +8526103 3270