Job Responsibilities

• To provide courteous service to guests and respond promptly and tactfully to guests’ complaints, requests and inquiries. Ensure that telephone calls answer within 3 rings with proper telephone etiquette.
• To handle all incoming and outgoing telephone calls with courtesy and efficiency
• To be familiar with hotel and its facilities, the department and section heads, responsibilities of each department, the office extension numbers and its respective operation hours
• To be familiar with daily functions and activities in the hotel when reporting duty
• To assist hotel guest in getting through telephone calls whenever they have difficulties.
• To transmit accurately and promptly all messages requested to be relayed to a particular party by guests or management officials.
• To know the weather forecast for the day
• To always ensure guest’s privacy is respected during communication.
• To ensure outstanding items that require to be followed up is entered into the log book and properly handed over to the oncoming shift
• To be familiar and to comply with hotel policies and regulations
• To be familiarized with hotel emergency procedures and to handle emergency cases as required, i.e. fire alarm.
• To follow up on job assignment and feedback to Telephone Services Manager or Supervisor accordingly.
• To perform any other reasonable duties as assigned by the Management.

Requirements

• Certificate in hospitality / hotel study or related discipline
• Good command in English, Cantonese and Mandarin
• Cheerful tone of voice
• Positive attitude and can work under pressure
• Hotel operational experience preferred but not essential

Benefits will be offered:

• 5-day work week, daily 8.5 working hours plus meal break 
  五天工作週, 工作時長八小時半外加用膳時間
• Discretionary bonus, last year, we issued 3-month bonus in 2024
  酌情性獎金 （本公司於2024年共發放等同3個月薪金的酌情性獎金）
• Compassionate Leave 恩恤假
• Marriage Leave 婚假
• Comprehensive family medical insurance 醫療保險
• Dental Plan 牙科保障計劃
• Insurance Plan 人壽保險
• Free Duty Meal 免費員工膳食
• Education Subsidies 教育支援
• Retirement age: 65-year old  退休年齡: 65歲

請將個人履歷、要求待遇電郵到c areer.hghk@harbourgrand.com， Whatsapp 9700-1793   或傳真至 3908-6865。
Please send us your resume with expected salary by email to  career.hghk@harbourgrand.com, Whatsapp 9700-1793  , or fax 3908-6865.

We are an equal opportunity employer and welcome applications from all qualified candidates.  The information provided will be treated in strict confidence and used only for consideration of your application for relevant/similar post(s) within Harbour Plaza Hotels & Resorts.  Applicants not hearing from us within 8 weeks from the date of advertisement may consider their applications unsuccessful.  All personal data of unsuccessful applicants will be destroyed after the recruitment exercise when no longer required.