Opportunity at CIBT:

We have exciting opportunities at CIBT. We value our employees and prioritize their career growth and development. As part of our team, you will work with world-class visa and immigration experts. You will learn in a dynamic, collaborative, and complex global environment, using industry-leading technology solutions. Our profound commitment to ethics, compliance, and diversity, along with our respect for one another, are key to our strength and success.

Responsibilities:

• Point of contact and the face of CIBT to the Consulates, maintaining a professional and productive relationship; act as CIBT brand ambassador
• Develop full understanding of travel document requirements
• Review applications prior to submission, ensuring applications are accurate and free of errors
• Submit applications to Consulates and pick up finished passports; adhering to the appropriate drop off and pick up procedures and Consular etiquette
• Point of contact between Consulates and CIBT
• Keep CIBT apprised of any issues or concerns with Consulate
• Proactively communicate Consulate closings or change in hours
• Provide timely updates on pricing changes/discrepancies and new requirements
• Work closely with CIBT teams, updating immediately on any issues with applications and files
• Develop complete familiarity with traffic patterns and area, coordinating routes to ensure efficiency and priority deadlines; collaborate with team to ensure coordination of deadlines
• Adhere to all Standards of Work and procedures; maintain daily log, itineraries, daily status updates, consular manifest, etc.
• Adhere to appropriate expense and cash handling policies; ensure appropriate documentation procedures and reporting are maintained
• Take ownership and proactively adapt communication method to align with Consulate and customer needs, instilling confidence and building a strong working relationship
• Stay abreast of all product/service enhancements, system updates, and changes to requirements
• Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data
• Complete all work in strict compliance with law, regulations, and company policies, supporting CIBT’s strong ethical culture

Requirements:

• College degree or Associates Degree with two years’ experience or equivalent combination
• Highly desirable: 1-3 years’ experience in travel, hospitality or embassy/consulate relations
• Fluency in written and spoken English; highly desirable: fluency in second language(s)
• Exceptional communication and interpersonal skills; strong client service mentality
• Strong organizational and time management skills; ability to meet strict deadlines and to adapt to changing circumstances and prioritize work accordingly
• Reliable self-starter with desire to show ownership and commitment to role
• Proficient computer skills

Equal Employment Opportunities As part of our dedication to the diversity of our workforce, CIBT is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.