Job Title: Airport Operations Manager

Job Purpose:

Oversee airport operations, ensuring safety, compliance, efficiency, and customer satisfaction while managing vendors, suppliers, and regulatory compliance.

Key Responsibilities:

• Manage daily airport operations, ensuring safety and compliance.
• Lead third-party vendors and suppliers to meet performance targets.
• Enhance customer satisfaction and reduce operational issues.
• Control operational costs and drive performance improvements.
• Oversee team performance, ensuring high service standards.

Skills Required:

• Communication & Interpersonal Skills
• Customer Focus & Problem-Solving Abilities
• Stakeholder Management & Managerial Skills
• Leadership Skills

Key Performance Indicators (KPIs):

• Safety & security compliance
• Ancillary revenue and operational costs
• On-time performance and mishandled baggage rates
• NPS scores, compliments, complaints
• Audits and regulatory compliance
• CSR and community engagement activities

Key Interfaces:

• External: Manage vendors, suppliers, and regulatory authorities to ensure operational success.

Educational & Experience Requirements:

• Education: Bachelor's degree in Operations Management, Business Administration, or similar.
• Experience: 6+ years in airport operations, ideally in a metro/hub airport. Knowledge of aviation regulations and safety procedures.
• Desired: Proficiency in MS Office and relevant software.

This position offers the opportunity to lead dynamic airport operations and contribute to an excellent customer experience.

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