Role: Service Desk Analyst

Location: Hong Kong

Job Type: Permanent

Job Description

Roles & Responsibilities:

• Windows 10, 11 and MS office 365 trouble shooting
• Mobile device setup and support
• Provide high level of customer services and quality works
• Guide users with step by step clear instructions
• Working closely via SNOW system for new IT tickets / requests
• Manage inventory with various brands and models of devices in HK and also Asia offices
• Meetings, special events and video conference setup and trouble shooting
• Install/configure patches and IT applications
• Good at handling ad hoc requests, multi-taskings of trivial tasks/projects on daily basis.

Required:

• Around 4+ years of experience or above in IT desktop support experience
• Familiar with MS windows and Office365 suite
• Highly motivated with positive mindset
• Technical problem solving skills and also good Communication, interpersonal skills
• Customer-oriented attitudes
• Meetings rooms and Video conferencing support experience
• Fluent in Cantonese, English and Mandarin
• Mandatory expertise into MS Windows, o365 basics and Deskside services.

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