Responsibilities:

• 1. Customer communication and demand mining
• 1. Establish and maintain long-term contact with overseas customers, and pay regular return visits to understand their software experience, problems and potential needs.
• 2. Collect customer feedback on software functions, performance, and interface, and organize and analyze to help product optimization.
• 2. Software use support and training
• 1. According to customer needs, cooperate with sales to do product pre-sale price transmission and demonstration, assist in follow-up, and ensure order closing
• 2. Responsible for product delivery and after-sales training to ensure customer product application and achieve customer success
• 3. Customize the training program according to the customer's situation, covering basic to advanced and industry application skills.
• 4. Use a variety of online and offline methods to help customers master the software and improve the use effect.
• 5. Answer customers' software use questions in real time, provide solutions, and ensure business operations.
• 3. Problem feedback and collaborative solution
• 1. Responsible for communicating with the group's production line, quickly and accurately feeding back customer problems and optimization suggestions to R&D and other departments, and promoting software improvement.
• 2. Assist in R&D to reproduce and test problems, provide on-site data, and speed up problem solving.
• 3. Cooperate with various departments to follow up the progress of problem handling, and inform customers of the results and time in a timely manner.
• Fourth, market information collection and analysis
• 1. Pay attention to overseas construction industry trends, policies and competitive product information, and analyze data to provide reference for the company's strategy and R&D.
• 2. Combine the advantages of software, customer needs and industry trends, and put forward marketing and product optimization strategies.
• 5. Project implementation and after-sales support
• 1. Participate in the implementation of software overseas projects, and cooperate with the customer team to ensure that the software deployment meets the needs.
• 2. Provide on-site technical support and training during the implementation of the project to solve various problems.

Qualifications:

• 1. Education and Profession
• 1. Bachelor degree or above, major in architectural design, civil engineering, cost, computer and other related majors is preferred.
• 2. Familiar with housing construction design, familiar with cost process and work, and understand the overseas construction market.
• 2. Language ability
• 1. Proficient in Cantonese and English to communicate
• 2. Fluent in English listening, speaking, reading and writing, CET - 4 and above is preferred.
• 3. Work experience
• 1. 1-3 years of work experience in housing construction design institute, Hong Kong permanent residence ID card, and know the cost work process, overseas work or overseas customer docking experience is preferred.
• 2. Familiar with the software project process, have project management experience, and be able to coordinate resources to promote the project.
• Fourth, skills and qualities
• 1. Hold BIM Manager certificate from Hong Kong Construction Industry Association
• 2. Will use Glodon Cubicost series product software
• 3. Strong communication and collaboration skills, able to translate and convert between local customer needs and group developers.
• 4. Have a positive team spirit and be able to work with people from multicultural backgrounds.
• 5. Outstanding learning and problem-solving skills, able to quickly master new technologies, understand customer needs, and quickly match product solutions.
• 6. Strong sense of responsibility, conscientious and responsible work, and strong sense of service, and actively maintain the company's brand image.
• 7. Good ability to work under pressure and be able to cope with fast-paced work.
• 8. Have high corporate loyalty, obey the organizational arrangement, and complete other tasks assigned by the manager.

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