Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview

Key Responsibilities:

Strategic Accountability

• In partnership with the Regional team (including the direct report in Mainland China), Regional Partners and Group Technology, develop Technology strategies and roadmap to support the Company’s growth opportunities
• Communicate to the Chief Technology Officer and the Leadership Team an understanding, assessment and mitigation strategies of Technology risks (including Cyber and PII Risks) associated with the Company’s growth strategy
• Be an advocate for innovation. Set visionary goals and develop new advanced ways to deliver exceptional service and support
• Influence the technology of Regional Partners to help meet business needs in the near to medium term
• Ensure Vendors are managed to established SLA standards and implement reporting for tracking progress and quality.
• Define a longer-term migration strategy and timescale to an owned technology stack in due course

Operational Excellence

• Drive operational efficiencies to maximize commercial benefits while ensuring that the end user experience and ensure service levels are achieved or exceeded
• Ensure optimal utilization of resources to meet project deliverables
• Accountable for continuously optimizing the overall operational costs and footprint
• Facilitates audits working closely with various supporting departments
• Sure privacy standards are met and collaborate closely with Group IT for continued monitoring of threat landscape
• Institutes select components of ITIL where necessary for Operational Management
• Responsible for creating and managing Service Level Agreements (SLAs) between each party
• Ensure departmental objectives are met by interacting regularly across all functional areas including senior management and executives
• Support internal and external Audits. Deliver timely remediation to audit findings

Financial Management and Control Environment

• Ensure that there is a robust understanding of departmental financial budgets and forecasts and develop such models as necessary to identify, manage and plan short, medium and long term cost trends in the function
• Oversee Technology operating and (if appropriate) capital budgets, ensuring new costs are accurately captured, quarterly updates are provided in a timely manner
• Report potential or suspected violations of the Code of Ethics and Business Conduct and Sarbanes Oxley Controls to the Leadership team; reporting any such violation that relates to auditing and financial matters to the Audit Committee of the Board.

Team Leadership

• Mentor, coach and develop the team to ensure effective communication, continuous learning, teamwork and skills to support the business
• Establish and promote a Technology culture and attitude that is proactive and raises the confidence level of the user community
• Create a training program to onboard, train and continuously evaluate new employees
• Carry out performance appraisals and evaluations as required
• Provide issue escalation & resolution and assist with resource decisions
• Ensure effective utilization of staff, including oversight of an on-demand workforce, to meet project priorities/scale and service levels
• Establish and maintain regular operational performance reporting
• Ensure that the Technology Support team has the necessary motivation, tools and skills and to manage production in a highly available global environment
  Provide project management and relationship management support for global initiatives and act as a liaison for teams

Experience, Education And Designations:

• Bachelor’s degree required in Information Technology, Computer Science, or a related field; Master’s Degree in Business Administration or a Technology an asset
• 10+ years in progressively management roles overseeing overall Technology Management for a listed company
• 8+ years providing production support for ERP, retail and other enterprise grade software
• Experience in selecting and managing outside vendors who serve outsourced roles in the department
• Experience in change management
• Experience leading teams across cultures, APAC regions and geographies
• Project management experience an asset
• Experience in SOX

Knowledge, Skills And Attributes

• Ability to present and effectively communicate information to executive-level staff
• Ability to interact with and provide support to a diverse group of employees at all levels
• Strong interpersonal, customer relationship/partnership and influential skills to facilitate the implementation of efficient business processes supported by technology across all departments
• Practiced COBIT, ITIL or similar framework
• Fluent in English and Chinese (Cantonese and Mandarin). Japanese desirable but not essential.

Working Conditions

• Usually work regular business hours, but may require evenings and weekends to complete projects
• Work in offices, retail facilities and environmentally controlled server rooms
• Requires travel (up to 20%) to local or international sites, conferences and/or seminars
• Lifting items up to 22 pounds may be routinely required

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

Interested parties please click Apply Now to apply job.

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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