Responsibilities

• Fully in charge of all aspects of the IHG One Rewards program;
• Responsible for the IHG One Rewards program KPO including the guest services program and loyalty enrollment;
• Responsible for implementing services quality assurance processes that meet the company’s requirement and brand standards;
• Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure;
• Review arrival lists for all arrivals and VIPs to check room allocations, room inspection, amenities, and special requests;
• Monitoring frequent guest programs and preparing VIP supplies in order to achieve the highest possible guest satisfaction;
• Implement and monitor the loyalty training, update policy and procedure, audit, reporting and any related learning activities;
• Perform related duties and special projects as assigned.

Requirements

• Degree holder in Hospitality Management or related disciplines;
• Minimum 2 years’ relevant supervisory experience in Front Office or Guest Services;
• Good command of both spoken and written English and Chinese.

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including healthcare support, pension scheme, hotel discounts worldwide and the chance to work with a great team of people. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world.

So why not work somewhere that gives you the freedom to be yourself? Find out more about joining us today by visiting www.ihgjobs.hk, or email your resume to hr@cphongkong.com.

We are equal opportunity employer.

All applications will be treated in strict confidence and only be used for recruitment related purpose.